Returns Policy

 

We want you to absolutely love your purchases!

If something isn’t quite right, don’t worry, we’re here to make it right. Whether it’s a size issue or a change of heart, we’re happy to help.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Please note we do not offer refunds on International orders, only a store credit (less shipping costs) T&Cs apply.

Return shipping is at the cost to the customer. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@49sunrise.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@49sunrise.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@49sunrise.com